What's the difference between 3CX and Microsoft Teams Voice?

3CX is a dedicated business phone platform that works independently of Microsoft 365 — it's highly flexible and feature-rich. Microsoft Teams Voice adds phone capabilities directly inside Teams and is ideal if your team already uses Microsoft 365 daily. We'll help you evaluate which is the better fit during your consultation.

Can I keep my existing phone numbers?

Yes. We handle number porting from your current provider so your business numbers stay the same.

Do I need new hardware?

Not necessarily. Depending on your current setup, you may be able to reuse existing phones. We'll assess your environment and give you a clear recommendation before any purchase is made.

How long does implementation take?

Most implementations are completed within a few days to a few weeks depending on the size of your team and complexity of your setup. We'll give you a realistic timeline during the consultation.

Can my team use the phone system on their cell phones?

Yes. 3CX includes iOS and Android mobile apps that let your team make and receive calls using their business number from anywhere.

What happens if something goes wrong with the phone system?

You call us — the same team that handles your IT. We don't send you to a separate phone vendor or a call center. Local support, same team.

Do you support businesses outside of Traverse City?

Yes. We provide VoIP solutions to businesses throughout Michigan. Remote implementation and support means we can serve clients statewide.

VoIP Phone Solutions for Michigan Businesses

Modern business phone systems with local support, mobile apps, and one vendor for IT and phones.

If your phone system is holding your business back — dropped calls, no mobile app, clunky voicemail, or a system you've outgrown — it's time for an upgrade.

Wyant Technologies provides VoIP phone solutions to businesses across Michigan. We offer two leading platforms — 3CX and Microsoft Teams Voice — and we'll help you choose the right fit for your team, your budget, and your existing technology.

We handle everything from system design and implementation to ongoing support — so you're never stuck calling a phone vendor and an IT vendor separately.

Book a Free Consultation

Why Michigan Businesses Are Switching to VoIP

Traditional phone systems are expensive to maintain, difficult to scale, and increasingly obsolete. Modern VoIP systems give your team more flexibility, better features, and lower costs — without sacrificing reliability.

📱 Work from anywhere — take calls on your desk phone, laptop, or mobile app using your business number
📞 Never miss a call — call routing, auto-attendants, and ring groups keep customers connected
💬 Unified communications — voice, video, chat, and SMS in one platform
🔗 CRM integrations — connect your phone system to your CRM for automatic call logging
📊 Call reporting — track call volumes, wait times, and team performance
💰 Lower costs — eliminate expensive hardware and per-line fees

Two Great Options — We'll Help You Choose

Option 1: 3CX

Wyant Technologies is a certified 3CX Silver Partner. 3CX is a leading business communications platform used by over 600,000 organizations worldwide. It's highly flexible, cost-effective, and works well for businesses of all sizes — especially those that want a dedicated phone system with advanced call management features.

3CX is a great fit if you:

Want a feature-rich phone system independent of Microsoft 365
Need advanced call queues, IVR, or wallboards
Have a mix of desk phones, softphones, and mobile users
Want an on-premise or hosted deployment option

What's included:

Web-based management console
iOS and Android mobile apps
Video conferencing (no extra software needed)
Microsoft 365 and Google Workspace integration
CRM integration (HubSpot, Salesforce, and more)
SMS and live chat capabilities
Call recording and reporting

Option 2: Microsoft Teams Voice

If your business already runs on Microsoft 365 and your team lives in Teams, Microsoft Teams Voice lets you add full phone system capabilities directly inside Teams — no separate app, no separate platform.

Teams Voice is a great fit if you:

Are already using Microsoft 365 and Teams daily
Want to consolidate tools and reduce app switching
Prefer a per-user Microsoft licensing model
Want calling, meetings, and chat in one place your team already knows

What's included:

Make and receive calls directly in Microsoft Teams
Business phone numbers for every user
Auto-attendants and call queues
Voicemail integrated into Teams
Mobile and desktop apps your team already uses
Works with existing Microsoft 365 licenses

One Vendor for IT and Phones — No More Finger-Pointing

Most businesses deal with a frustrating problem: when the phone system breaks, the IT company says it's a phone problem, and the phone vendor says it's an IT problem. Nothing gets fixed.

When Wyant Technologies manages both your IT and your phone system, that finger-pointing stops. One call. One team. One accountability.

What's Included in Our VoIP Services

System design and network assessment
Hardware procurement and configuration
Number porting from your existing provider
Staff training and onboarding
Ongoing monitoring and support
Changes and moves (adding users, new locations, etc.)

Put Your On-Hold Time to Work

Every minute a caller spends on hold is a marketing opportunity. Through our partnership with Sound Results On-Hold, we can add custom on-hold messaging and music to your phone system — reinforcing your brand, promoting services, and reducing perceived wait times.

Frequently asked questions

VoIP Frequently Asked Questions

Ready to Modernize Your Business Phone System?

Let's talk about what your business actually needs. We'll assess your current setup, walk you through your options, and give you a clear recommendation — no pressure, no jargon.

Book a Free Consultation

Call Us: 231-946-5969