There are a few parts to this role: Providing fast, friendly, and easy support to our clients. Taking care of quick problems…quickly! Teaching our staff at lower support tiers new things. We grow through learning! Working with the team to develop new technologies for our client’s businesses Job Purpose Assisting clients with hardware, software and networking problems remotely and on-site as required. Working through the entire ticket process (identify, research, troubleshoot and resolve) independently for desktop, software and hardware issues, and DOCUMENT the results. Assist with identifying client requirements and relaying that information back to Wyant sales staff. Assisting with identifying client requirements and relaying that information back to Wyant sales staff. Documentation of all work as completed. Communicate with clients and staff to effectively schedule service tickets. Review/prioritize outstanding support requests Required Skills Interpersonal skills: such as telephony skills, communication skills, bo staff skills, active listening, and customer care. Ability to work in a team and communicate effectively. Ability to multi-task and adapt to changes quickly. Understanding of support tools, techniques, and how technology is used to provide services. Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the need for little supervision. Proficient in the following technologies: Windows Server 2016, 2019, 2022 Microsoft Office 365 Windows 10 and 11 Network Routing, Switches, VLAN's Virtual Server technologies Educational/Vocational/Previous Experience Recommendations: 2+ years related experience in the field. Please follow this link to Indeed.com to begin the review process. Job Types: Full-time, Permanent Salary: $18.00 to $30.00 /hour