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Frequently Asked Questions
About Managed IT Services
A Managed Services Provider, or MSP, is a business you collaborate with to handle all or part of your IT needs. Instead of calling someone only when something breaks, an MSP proactively monitors, maintains, and secures your environment on an ongoing basis — acting as your IT department, or working alongside your existing IT staff.
Break-fix is the old model — you call the IT company when something breaks, they fix it, they send you an invoice. Nobody is watching your environment in the meantime, so problems go unnoticed until they cause downtime.
Managed services flips that model. We monitor your equipment, users, and data continuously. Backups, security alerts, drive errors, and other issues are caught and addressed proactively — before they affect your business. It's the difference between a doctor who only sees you when you're sick and one who keeps you healthy year-round.
Co-managed IT is designed for businesses that already have an internal IT person or team. We work alongside your staff — giving them access to our tools, filling coverage gaps, and providing expertise where they need it most. If your team handles the help desk, we can handle backups and security. If you need compliance support that isn't currently on staff, that's where we come in. Learn more →
Yes. We offer AI Assessments to help Michigan businesses identify where artificial intelligence tools can realistically save time, reduce costs, and improve operations. We take a practical approach — no hype, no pressure to adopt tools that aren't a good fit. Learn more about our AI services →
Pricing & Contracts
We charge between $125 and $500 per user per month. The difference in pricing depends on how support is handled (fully remote or remote and on-site), Microsoft 365 licensing, security and compliance requirements, and whether project work is included.
That range gives you a ballpark, but an accurate number requires an assessment. We want to make sure we're providing the right level of support for your business — and it's difficult to price that accurately without knowing exactly what you have. You wouldn't want your doctor to prescribe medication without doing an exam first.
Schedule a discovery meeting →
Nobody likes surprise invoices — including us. Fixed-fee support makes IT costs predictable and easy to budget for. It also means we're not watching the clock. We act as your IT department, so we're not going to stop working on an issue because we hit an arbitrary number. That wouldn't be fair to you.
The most common reason is that, depending on the plan you choose, project work is bundled into your monthly pricing. This gives you one flat number every month with no surprise invoices for project work. If you'd prefer a lower base price and to pay separately for projects, we have plans for that too.
Contracts protect both of us. We invest a significant amount of time into your environment during onboarding, and we spread that cost across the contract term so you're not paying a large sum upfront.
If you've reached the contract stage in our relationship, we're both serious about working together — it makes sense to formalize that commitment. If things aren't working out at the end of the term, tell us and we'll part ways professionally. We'd much rather hear about issues early so we can fix them than have them become a reason to leave.
For what it's worth — the majority of our clients have been with us for 15 or more years. We wouldn't still be here if we didn't take client relationships seriously.
Security
The threat landscape has changed. Hackers used to target large corporations because that's where the money was. Now they go after small businesses because small businesses historically underinvest in cybersecurity — making them easier targets.
You probably know a local business that's had an email compromise or ransomware incident in the last year. Either they didn't take cybersecurity seriously, or their IT provider didn't. We take it seriously so you don't have to be the one telling your clients their data is on the dark web.
Our security tiers vary based on your business's needs, compliance requirements, and risk tolerance. Every plan includes endpoint protection, email security, and multi-factor authentication at a minimum. Higher tiers add 24/7 SOC monitoring, dark web monitoring, DNS filtering, security awareness training, and compliance support. The right plan depends on your industry, the sensitivity of your data, and any regulatory requirements you need to meet. We'll walk you through the options during your IT Risk Assessment. Book one here →
We can't tell you that you need it — but we can tell you what happens when you don't have it and you get breached.
You'll need to notify your clients. You may need to rebuild your network from scratch. Your insurance company — if you have coverage — may take your computers and servers to run forensics, which means you could be buying entirely new hardware just to keep the business running. Your attorney will be involved. There are reporting requirements. There may be a press release.
Cyber liability insurance exists to help you survive that scenario. We strongly recommend talking to your insurance provider about whether your current coverage is adequate.
Working With Wyant
Yes. Our main office is in Traverse City, but we have remote technicians located throughout Michigan. We support businesses across the state — from Petoskey to Grand Rapids and everywhere in between. Most day-to-day support is delivered remotely, and when on-site work is needed, we make sure it gets covered.
We monitor your environment around the clock. Critical alerts are addressed immediately, regardless of the time of day. For non-critical issues, our team prioritizes anything that came in overnight first thing in the morning. Your business is never left without a plan.
More than most people expect. We learn your software. We manage your IT budget. We help you forecast equipment replacement cycles. We evaluate new tools before you deploy them. We plan for growth. If you're moving offices, we coordinate with your vendors on cabling, phones, and physical security.
We want to be your IT department — not just the people who fix things when they break.
As often as you need to. We'll keep you in the loop when we see unusual activity. Your account manager will stay in regular contact to make sure your needs are being met. Our network admin will visit periodically to check in with you and your team about anything that's slowing them down.
Communication works both ways — we need you to reach out when you have issues or need something. The last thing we want to hear is "I didn't want to bother you."
You can, but we'd recommend calling us first. We've lost count of the number of PCs clients purchased that came with the wrong Windows license — turning what should have been a simple setup into an additional purchase and a wasted afternoon.
When you need equipment, call us. We'll send you a quote, and what we sell comes with extended warranties and our guarantee that it's the right fit for your environment. Buying two laptops because the first one was dropped and didn't have the right warranty coverage is a frustrating and avoidable expense.
Onboarding & Offboarding
We're confident it is. We have a dedicated onboarding team whose sole responsibility is making the transition smooth — and an onboarding process we've refined over more than 20 years in business.
We work with your vendors and your former IT provider to cleanly transition you to our systems. We train your users on how to open tickets and communicate with our technicians. We build full documentation of your applications, users, and environment before we start providing day-to-day support — so nothing falls through the cracks.
Have questions about our onboarding process? Book a meeting →
Most onboarding processes are complete within 30 days, depending on the size and complexity of your environment. We'll give you a realistic timeline before we start. Our dedicated onboarding team manages the process so your staff isn't carrying the burden of the transition.
We'll remove our tools, hand over a runbook with all relevant passwords and documentation, and wish you well. We're not going to make the process difficult because you chose to move on — it happens.
Honestly, we'd rather your offboarding go smoothly. Your new provider might not work out, and we'd want you to have a clean path back if that's the case.
Still Have Questions?
We're happy to answer anything not covered here. The best next step is a no-pressure discovery conversation — we'll learn about your business, answer your questions, and be straightforward about whether we're a good fit.
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