Question 1

What is an MSP?

Accepted Answer

A Managed Services Provider, or MSP, is a business you collaborate with to handle all or part of your IT needs. Instead of calling someone only when something breaks, an MSP proactively monitors, maintains, and secures your environment on an ongoing basis — acting as your IT department, or working alongside your existing IT staff.

Question 2

What's the difference between break-fix and managed services?

Accepted Answer

Break-fix is the old model — you call the IT company when something breaks, they fix it, they send you an invoice. Nobody is watching your environment in the meantime, so problems go unnoticed until they cause downtime.

Managed services flips that model. We monitor your equipment, users, and data continuously. Backups, security alerts, drive errors, and other issues are caught and addressed proactively — before they affect your business. It's the difference between a doctor who only sees you when you're sick and one who keeps you healthy year-round.

Question 3

What is co-managed IT support?

Accepted Answer

Co-managed IT is designed for businesses that already have an internal IT person or team. We work alongside your staff — giving them access to our tools, filling coverage gaps, and providing expertise where they need it most. If your team handles the help desk, we can handle backups and security. If you need compliance support that isn't currently on staff, that's where we come in. Learn more →

Question 4

Do you offer AI services?

Accepted Answer

Yes. We offer AI Assessments to help Michigan businesses identify where artificial intelligence tools can realistically save time, reduce costs, and improve operations. We take a practical approach — no hype, no pressure to adopt tools that aren't a good fit. Learn more about our AI services →

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Frequently Asked Questions

About Managed IT Services

What is an MSP?

What's the difference between break-fix and managed services?

What is co-managed IT support?

Do you offer AI services?

Pricing & Contracts

How much does managed IT support cost?

Why fixed-fee support?

Why is your pricing higher than my current provider?

Why do you require contracts?

Security

Why do we need so much security?

What's the difference between your security plans?

Why do I need cyber liability insurance?

Working With Wyant

Do you support businesses outside of Traverse City?

What happens when something goes wrong after hours?

What are we actually paying for?

How often do we hear from you?

Can I buy equipment from Best Buy or Amazon and have you install it?

Onboarding & Offboarding

My last onboarding experience was horrible. Is yours better?

How long does onboarding take?

What if we decide you aren't the right fit?

Still Have Questions?

What Our Clients Say