A Managed Services Provider, or MSP, is a business you can collaborate with to handle all or parts of your IT needs.

Break-Fix is what we call the old style "call the IT guys" method of getting help. It is usually billed hourly and is reactive. Usually, nobody is monitoring your equipment or data, so you call for help when something goes wrong. Managed Services are when someone is monitoring your equipment, users, and data, and making sure everything is working smoothly. Backups, security alerts, PC and server drive errors, and other aspects of your IT is proactively monitored. Issues that arise are remediated immediately instead of when someone may notice them. This helps keep your users and data safe and productive.

The one thing I hate the most is sending an unexpectedly large invoice to a client. This didn't happen often because we would keep our clients informed about what we were working on, but even the best of intentions blew up occassionally. We decided to move to fixed fee support because it would be easier for budgeting. For both of us. We act as your IT department, so we aren't stopping work on an issue just because we hit an arbitrary number. That wouldn't be fair to you.

If your business has an IT staff we can work with them to ensure you are protected. Your staff can use our tools to manage and protect your people and data, and we can help them where needed. If your staff is handling help desk, we can handle backups and security. Need compliance but don't have that knowledge on staff? That is where we come in.

There are a number of reasons for this, but the main one is that, depending on the plan you choose, projects may be bundled in to your monthly pricing. This is designed to give you one price to pay every month so you can budget for IT support. If you would prefer a lower price, we have plans that do not include project work.

We charge between $125 to $500 per user monthly. The difference in pricing depends on how support is handled (fully remote or remote and on-site), Office 365 licensing, security and/or compliance requirements, and whether project work is included. The above range makes it easy to guesstimate what you will pay for support, but it also leaves out a lot of info. In order to really nail down what you will pay we need to do an assessment. We want to make sure we are providing the correct level of support for your business, and it is difficult to give you an accurate price without knowing exactly what you have. You wouldn't want your doctor to prescribe medication without doing an exam, right? If you'd like to learn more, schedule a discovery meeting here.(/book-consultation)

We both need to be protected, and our contract does that. We're going to invest a lot of time into your business, and we spread that cost across the contract duration so you aren't expected to pay a ton up front. Seriously, if you've gotten to the contract step in our relationship, we're both pretty serious about where things are going, doesn't it make sense to make this a longish term thing? If you don't like us at the end of the contract, tell us and we'll part ways. We'd prefer that you tell us you have issues before they become the "we really don't like you guys" type so we can fix them and keep you happy. A majority of our clients have been clients for 15+ years. We wouldn't be here if we didn't take our clients' needs seriously.

Once upon a time hackers went after large corporations because that is where the money is. Now they go after small businesses because they, historically, do not spend money on cybersecurity. You probably know one or two local businesses that have had email compromises in the last two months. Either they don't take cybersecurity seriously, or their IT support doesn't. Do you want to be the person telling your clients that their data is now available on the dark web? We sure don't.

We can't answer that question, but we can tell you why you want it. If you are breached, you are going to spend a bunch of money to alert your clients, and possibly rebuild your network from the ground up. Your insurance company might take all of your computers and servers in order to run forensics on them so they can figure out how you were breached and what was accessed. That means there is a chance you'll need to buy an entirely new network to keep your company moving. Your attorney will need to be involved, there are reporting requirements you have to follow, and you may need to do a press release among other things. Cyber liability insurance can help you with this if you have the correct coverage.

We sure hope so! We have an onboarding process that has been tuned over our 23 years in business, and a dedicated onboarding team who is responsible for making sure the process goes smoothly. We work with your vendors, and former IT support (if you have any), in order to cleanly transition you to our systems. Our onboarding team works with your users to train them on how to open tickets and communicate with our technicians. During onboarding our team will build documentation covering your applications, users, and environment, to make it easier for us to provide service to your users. If you have any questions about our onboarding process click here (https://www.gowyant.com/book-consultation)and schedule a meeting with us. We're happy to answer questions about any of our processes.

Look, we know that not every relationship lasts. We're happy to remove our tools, hand over a runbook that includes the passwords that aren't specifically for us, and wish you the best. We're not going to fight you, or be mean because you decided to leave. It happens. We'll give your new provider the info they need to get a running start. We would rather your offboarding go smoothly because your new provider may not be as good as you hoped, and you may want to come back at some point.

Top notch IT support. Some IT providers don't get into the weeds with your apps. We want to be your IT department, so we're going to learn the software you are using and make sure things run smoothly. We're also going to help you put together your IT budget, including lifecycle costs for equipment and software replacement. Thinking about deploying new software? Let's work together to figure out if it will do what you need, and what your users need to be successful with it. Your business is growing? Great! Let's forecast what we're going to need to support your new employees. Outgrowing your current office space? We work with your existing vendors to make your move smooth. Cabling, phones, surveillance, physical security, done.

How often do you want to hear from us? We're going to keep you in the loop when we see weird things happening, your account manager is going to stay in touch to make sure your needs are being met, and our network admin will visit you regularly to check in and talk to you and your users about issues that are slowing things down. Commiunication is key, so we also need you to reach out when you have issues or need something. The last thing we want to hear is "I didn't want to bother you".

You can, but can you guarantee that you are buying the correct equipment? We've lost track of the number of PCs our clients have purchased that had the wrong Windows license on them. Suddenly an easy burn-in turns into buying and installing a new Windows license so the end user can access data on the network. Call us when you need something and we'll send you a quote. There is a reason we sell what we sell, and include extended warranties. You don't want to end up buying two laptops because one was dropped and you didn't have the correct warranty coverage, do you?